I have requested the section 14 division to transfer my Retirement Annuity to another scheme since September 2022 its now February 2023 funds not transferred and not responding my email and their lines not working

I have requested the section 14 division to transfer my Retirement Annuity to another scheme since September 2022 its now February 2023 funds not transferred and not responding my email and their lines not working. Can I be assisted as my funds are hanging with them and no assistance