JM
Johann M
1 reviews | Active since Jan 2014
29 Jul 2025, 12:38
I have NEVER in my life struggled so much to talk to a person
I have NEVER in my life struggled so much to talk to a person. Every number I call leave me hanging for 30 minutes and more and all I want to do is to arrange a change of bank account for my policy. This really sucks. They dont call back when you ask them to they do not give any help on their website. Is simple customer service so bad lately or is it because they have so many customers phoning for desperate help that their ques are too long or they simply force you to use their stupid website that is just as unhelpfull
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
29 Jul 2025, 12:49Good day Johann M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Jul 2025, 12:49
Official
Good day Johann M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management