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Bulelwa L

1 reviews | Active since Feb 2025

31 Aug 2026, 14:17

I have made an claim in the begining of Augast for my nephew who passed away in 6th of December 2026, i went to the branch and made a claim after i got the message saying i will get the outcome of the claim but nothing. I went to the branch again, the per

Bad service, i have made a claim but never get response

0
Replies (4)
Old Mutual
Old Mutual's reply31 Aug 2026, 14:49
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply31 Aug 2026, 14:50
Official
Good day,

We would like to look into this for you. Please provide more information regarding the nature of your claim or the claim reference number and we will follow up for you.

Kind regards
Old Mutual Complaints Management
BL
Bulelwa L's update01 Sept 2026, 15:52
Reviewer Update
Claim Reference no is CEB*** and I'm Mvuseleli Lamani with the id No ***
Old Mutual
Old Mutual's reply01 Sept 2026, 17:04
Official
Good day

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management