I have just received a pathetic service from old mutual money account contact Centre AGAIN. May I just mention that their voice prompts session is unable to authenticate to a point of inability to validate correct information entered by the client. I us

I have just received a pathetic service from old mutual money account contact Centre AGAIN. May I just mention that their voice prompts session is unable to authenticate to a point of inability to validate correct information entered by the client. I used my card yesterday (27/03/2022) yet their voice prompts confirmed otherwise. This is not the first time this is happening. Old mutual money account is useless. The call Centre agent "Zanele" whom i spoke to this morning insisted that I changed my pin code on the APP and then she suggested that i am authenticated myself again, I told her their voice prompts validation system was faulty but she wouldn't listed and insisted then card blocked. I am unable to get POP and all I wanted to do was reverse a debit order and but none of those things could be done. I've asked her to call her Supervisor and all she said was Supervisor is not in and i should leave my name and number for the Supervisor to call me back.... I am really disappointed with the service. My card is blocked because of their faulty validation/ authentication machine. May name is Patience Nombulelo Bukula I have an old mutual money account