W
Warick
1 reviews | Active since Nov 2023
16 Nov 2023, 08:59
I have cancelled pol...
I have cancelled policies with old mutual on the 5th August 2023 I have never recieved any refund of my premiums they never communicate or anything I have to spend airtime and time to get ahold of them to find out what is happening with my refunds
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Replies (2)W
Warick's updateReviewer Update
16 Nov 2023, 09:20Good day Arthur
I called your call centre again today they advices I have to wait 5 to 7 working days which I feel is unacceptable cause the payments were made to a account of old mutual that's closed now I have to wait another period of time for old mutual to correct their faults.
If u see refund payments bounce I haven't recieved no email no call to ask for secondary banking details now I have to wait another period of time.
I have submitted my payslips I have submitted my banking information.
Regards warick
I called your call centre again today they advices I have to wait 5 to 7 working days which I feel is unacceptable cause the payments were made to a account of old mutual that's closed now I have to wait another period of time for old mutual to correct their faults.
If u see refund payments bounce I haven't recieved no email no call to ask for secondary banking details now I have to wait another period of time.
I have submitted my payslips I have submitted my banking information.
Regards warick
W
Warick's update16 Nov 2023, 09:20
Reviewer Update
Good day Arthur
I called your call centre again today they advices I have to wait 5 to 7 working days which I feel is unacceptable cause the payments were made to a account of old mutual that's closed now I have to wait another period of time for old mutual to correct their faults.
If u see refund payments bounce I haven't recieved no email no call to ask for secondary banking details now I have to wait another period of time.
I have submitted my payslips I have submitted my banking information.
Regards warick
I called your call centre again today they advices I have to wait 5 to 7 working days which I feel is unacceptable cause the payments were made to a account of old mutual that's closed now I have to wait another period of time for old mutual to correct their faults.
If u see refund payments bounce I haven't recieved no email no call to ask for secondary banking details now I have to wait another period of time.
I have submitted my payslips I have submitted my banking information.
Regards warick
W
Warick's updateReviewer Update
16 Nov 2023, 09:40Arthur
Please call me ***
Old Mutual. MR Warrick Campbell. Dear Valued Customer , we did not pick any refunds due on selected policies. . Tel ***. Quote this ***. FSP&Ins. T&Cs
I won't call anymore
Please call me ***
Old Mutual. MR Warrick Campbell. Dear Valued Customer , we did not pick any refunds due on selected policies. . Tel ***. Quote this ***. FSP&Ins. T&Cs
I won't call anymore
W
Warick's update16 Nov 2023, 09:40
Reviewer Update
Arthur
Please call me ***
Old Mutual. MR Warrick Campbell. Dear Valued Customer , we did not pick any refunds due on selected policies. . Tel ***. Quote this ***. FSP&Ins. T&Cs
I won't call anymore
Please call me ***
Old Mutual. MR Warrick Campbell. Dear Valued Customer , we did not pick any refunds due on selected policies. . Tel ***. Quote this ***. FSP&Ins. T&Cs
I won't call anymore