XG
Xolisile G
1 reviews | Active since Jan 2019
28 Aug 2026, 15:23
I have cancelled a policy and was on email with their call centre
I have cancelled a policy and was on email with their call centre. I was promised that my debit order that went off ********ly will be refunded this was on the 5th of August and even today they haven’t refunded me but are still taking more money for a policy I don’t have details for. Even worse the consultant by the name of Nompumelelo won’t help at all.
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Old Mutual's replyOfficial
28 Aug 2026, 15:38Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Aug 2026, 15:38
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management