O
Omar
1 reviews | Active since Jan 2026
20 Jan 2026, 08:57
I have cancelled a p...
I have cancelled a policy in September 2025,but old mutual is still deducting,it is a struggle to get my money refunded
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
20 Jan 2026, 09:28Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Jan 2026, 09:28
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
O
Omar's updateReviewer Update
22 Jan 2026, 08:02You have not made contact with me yet, please follow up,my ID number is ***
Policy number is ***.the insured person died August 2025 ,policy was cancelled in September, but you refuse to refund me,I'm unemployed,but you still take my last money out of my account very month.
Policy number is ***.the insured person died August 2025 ,policy was cancelled in September, but you refuse to refund me,I'm unemployed,but you still take my last money out of my account very month.
O
Omar's update22 Jan 2026, 08:02
Reviewer Update
You have not made contact with me yet, please follow up,my ID number is ***
Policy number is ***.the insured person died August 2025 ,policy was cancelled in September, but you refuse to refund me,I'm unemployed,but you still take my last money out of my account very month.
Policy number is ***.the insured person died August 2025 ,policy was cancelled in September, but you refuse to refund me,I'm unemployed,but you still take my last money out of my account very month.
Old Mutual's replyOfficial
22 Jan 2026, 08:33Good Day Omar,
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply22 Jan 2026, 08:33
Official
Good Day Omar,
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management