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Cherine
1 reviews | Active since May 2025
09 Mar 2026, 09:55
I have been asking o...
I have been asking on an update for my 2 pot withdrawal and no one can help me, on the app it shows that all the steps have been completed and now they need to authorize it but no one replies on my emails or can give me answers on the phone when they will release my money.
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
09 Mar 2026, 10:20Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Mar 2026, 10:20
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
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Cherine's updateReviewer Update
09 Mar 2026, 10:22Thank you hope for a quick response.
C
Cherine's update09 Mar 2026, 10:22
Reviewer Update
Thank you hope for a quick response.
Old Mutual's replyOfficial
09 Mar 2026, 10:27You are very welcome. We will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Mar 2026, 10:27
Official
You are very welcome. We will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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Cherine's updateReviewer Update
09 Mar 2026, 13:37Still no response or change on this matter?
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Cherine's update09 Mar 2026, 13:37
Reviewer Update
Still no response or change on this matter?
Old Mutual's replyOfficial
09 Mar 2026, 14:44Our team has been aware of your query and will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Mar 2026, 14:44
Official
Our team has been aware of your query and will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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Cherine's updateReviewer Update
10 Mar 2026, 08:37 Good morning
I saw that they took money off my 2pot (more than they should) but it still shows that it has not been authorized. No response, no movement, nothing.
Please advise urgently!
I saw that they took money off my 2pot (more than they should) but it still shows that it has not been authorized. No response, no movement, nothing.
Please advise urgently!
C
Cherine's update10 Mar 2026, 08:37
Reviewer Update
Good morning
I saw that they took money off my 2pot (more than they should) but it still shows that it has not been authorized. No response, no movement, nothing.
Please advise urgently!
I saw that they took money off my 2pot (more than they should) but it still shows that it has not been authorized. No response, no movement, nothing.
Please advise urgently!
Old Mutual's replyOfficial
10 Mar 2026, 11:25Good day Cherine,
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2026, 11:25
Official
Good day Cherine,
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments. Please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
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Cherine's updateReviewer Update
10 Mar 2026, 11:32I have been on the phone twice for over 30 min and still no one helps me. They keep on referring me to a different department, ag no man, we can't work like this?? Very unprofessional!
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Cherine's update10 Mar 2026, 11:32
Reviewer Update
I have been on the phone twice for over 30 min and still no one helps me. They keep on referring me to a different department, ag no man, we can't work like this?? Very unprofessional!
Old Mutual's replyOfficial
10 Mar 2026, 12:14Good day Cherine,
Thank you for your comment. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management
Thank you for your comment. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2026, 12:14
Official
Good day Cherine,
Thank you for your comment. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management
Thank you for your comment. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management