P
Phelisa

1 reviews | Active since May 2022

26 Jun 2023, 11:22

I have asked the per...

I have asked the person to cancel the debit order for the insurance and it’s been 2 months but they are still debting

0
Replies (2)
Old Mutual
Old Mutual's reply26 Jun 2023, 11:28
Official
Good day Phelisa 

We received your review of 26 June 2023. 

We apologise for your service experience.  As per our telephone conversation, I will investigate this matter and contact you to provide feedback.  

Kind regards 

Coleen Aanhuizen 
Old Mutual Customer Complaints

Best regards,

Old Mutual
Old Mutual's reply05 Jul 2023, 15:28
Official
Good day Phelisa

I refer to your review and my subsequent e-mails. 

I have not received any feedback regarding my e-mail sent to ***.   In order to cancel the policies, we require a signed instruction with the policy numbers. 

Kind regards

Coleen Aanhuizen
Old Mutual Customer Complaints

Best regards,