NV
Nozipho V
1 reviews | Active since Oct 2024
25 Nov 2025, 10:37
I have a policy with...
I have a policy with Old Mutual but now they told me it has lapsed whereas I have never missed any payments.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
25 Nov 2025, 11:06Dear Nozipho,
Thank you for sharing your feedback. We sincerely apologise for the experience you encountered and appreciate you bringing this to our attention.
Please be assured that we are committed to investigating this matter thoroughly. Should we require any additional information, a Complaints Specialist will contact you directly during business hours.
Kind regards,
Old Mutual Complaints Management
Thank you for sharing your feedback. We sincerely apologise for the experience you encountered and appreciate you bringing this to our attention.
Please be assured that we are committed to investigating this matter thoroughly. Should we require any additional information, a Complaints Specialist will contact you directly during business hours.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2025, 11:06
Official
Dear Nozipho,
Thank you for sharing your feedback. We sincerely apologise for the experience you encountered and appreciate you bringing this to our attention.
Please be assured that we are committed to investigating this matter thoroughly. Should we require any additional information, a Complaints Specialist will contact you directly during business hours.
Kind regards,
Old Mutual Complaints Management
Thank you for sharing your feedback. We sincerely apologise for the experience you encountered and appreciate you bringing this to our attention.
Please be assured that we are committed to investigating this matter thoroughly. Should we require any additional information, a Complaints Specialist will contact you directly during business hours.
Kind regards,
Old Mutual Complaints Management
NV
Nozipho V's updateReviewer Update
25 Nov 2025, 12:25Thank you for responding. But I’m very worried it’s been a long time dealing with this matter. Now what if something happens to me or my husband as we speak cos you can’t guarantee that tomorrow you’ll be alive. That’s my greatest concern after so many years paying for the very expensive policy. I chose Old Mutual because I trusted them .
NV
Nozipho V's update25 Nov 2025, 12:25
Reviewer Update
Thank you for responding. But I’m very worried it’s been a long time dealing with this matter. Now what if something happens to me or my husband as we speak cos you can’t guarantee that tomorrow you’ll be alive. That’s my greatest concern after so many years paying for the very expensive policy. I chose Old Mutual because I trusted them .
Old Mutual's replyOfficial
25 Nov 2025, 12:44Hi Nozipho, we note your comments, please be advised that this matter is being attended to with urgency and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2025, 12:44
Official
Hi Nozipho, we note your comments, please be advised that this matter is being attended to with urgency and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
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Nozipho V's updateReviewer Update
25 Nov 2025, 12:47Thank you for taking this matter as a matter of urgency.
NV
Nozipho V's update25 Nov 2025, 12:47
Reviewer Update
Thank you for taking this matter as a matter of urgency.