I have a life cover with Old Mutual for the past 15 years the early debited my account on the 19August 2022 which the never got funds agreed debit order date for my policy is the 20th. I called their customer service to request that the run the debit orde

I have a life cover with Old Mutual for the past 15 years the early debited my account on the 19August 2022 which the never got funds agreed debit order date for my policy is the 20th. I called their customer service to request that the run the debit order which the told me the will for the next month 20thSeptember 2022 which I also wrote in black and white slab email to request they debit twice for the following month on agreed date the 20th that did not happen l, I forwarded another email and called them still no one assisted with my request. They now claim my policy lapsed, how do as they are the one that must run the debit order into my account like they did past 15 years. This is a **** and unacceptable. I need my policy re- instated with immediate effect will also escalate the matter to Ombudsman.