I hate this company and I want my refund

Negative Review – Old Mutual I am extremely disappointed with Old Mutual’s service. I cancelled my policy on 21 August, yet they still deducted money from my account at the end of August. This means Old Mutual owes me money. I was dealing with an advisor, Robyn-Lee Adams, who assured me the premium would be reversed. Instead of helping, she spoke over me, dismissed my concerns, and told me to “send proof” – which I did. Since then, she has completely ignored me. For the past two weeks, I’ve been calling repeatedly. Advisors keep me on hold for almost an hour, then drop the line. When I request to speak to a manager, I’m told no one is available – even though I can clearly hear a manager in the background. This is completely unprofessional and a waste of my time. I have proof of the incorrect deduction, yet Old Mutual refuses to resolve this or refund my money. Their customer service is the worst I have experienced, and they clearly do not care about their clients. I want my money refunded immediately.

No money was refunded ever to me and I went to bank and they said no money was refunded Old Mutual needs to refund you