RM
Refilwe M
1 reviews | Active since Mar 2016
06 Jan 2021, 10:31
I hate old mutual with passion
I have since sent an enquiry on the 22 December 2020 and no response. Your service is disgusting and annoying. You are quick to sell your products but when is time to maintain communications there is no response. Please contact me, i would like to take all my funds and transfer them to the best provider Sanlam
Helpful (0)
Replies (4)0
Replies (4)RM
Refilwe M's updateReviewer Update
06 Jan 2021, 10:39This is Carol response all the time but nothing ever gets resolved.
Dear Reamohetswe
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
Dear Reamohetswe
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
RM
Refilwe M's update06 Jan 2021, 10:39
Reviewer Update
This is Carol response all the time but nothing ever gets resolved.
Dear Reamohetswe
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
Dear Reamohetswe
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Carol OlckersOld Mutual Complaints Management
Old Mutual's replyOfficial
06 Jan 2021, 11:30Dear Reamohetswe
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
Old Mutual's reply06 Jan 2021, 11:30
Official
Dear Reamohetswe
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Complaints Management
RM
Refilwe M's updateReviewer Update
06 Jan 2021, 11:35I will wait to be contacted. Let's see if this time I will definitely be contacted
RM
Refilwe M's update06 Jan 2021, 11:35
Reviewer Update
I will wait to be contacted. Let's see if this time I will definitely be contacted
RM
Refilwe M's updateReviewer Update
13 Jan 2021, 11:42 The below was sent 6 days ago. Please assist because I want to move my funds to Sanlam.
Before I can fill in the form, Kindly advise the total value on the policy. I need to know how much will be coming into my account and if it’s equivalent to number of months I’ve saved for.
Your prompt response will be highly appreciated in this regard
Before I can fill in the form, Kindly advise the total value on the policy. I need to know how much will be coming into my account and if it’s equivalent to number of months I’ve saved for.
Your prompt response will be highly appreciated in this regard
RM
Refilwe M's update13 Jan 2021, 11:42
Reviewer Update
The below was sent 6 days ago. Please assist because I want to move my funds to Sanlam.
Before I can fill in the form, Kindly advise the total value on the policy. I need to know how much will be coming into my account and if it’s equivalent to number of months I’ve saved for.
Your prompt response will be highly appreciated in this regard
Before I can fill in the form, Kindly advise the total value on the policy. I need to know how much will be coming into my account and if it’s equivalent to number of months I’ve saved for.
Your prompt response will be highly appreciated in this regard