NP
NEIL P
1 reviews | Active since Oct 2024
26 Feb 2025, 05:39
I ha e a tax free investment in the name of my Minor child which we needed to withdraw to utalise for schooling expenses
I ha e a tax free investment in the name of my Minor child which we needed to withdraw to utalise for schooling expenses. This was conducted on the 10th of Febuary 2025 already. Its now the 26th and the funds are yet to reach the desired account. After givi g client services a call yesterday, i was told this should be paid out but i am yet to recive any form of feedback. How is it possible that i am struggli g like this to retreive my own money. I will be canclling this plan. I am not happy😡😡😡
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Replies (2)
Old Mutual's replyOfficial
26 Feb 2025, 07:59Good day Neil,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2025, 07:59
Official
Good day Neil,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
10 Mar 2025, 07:40Good day Neil,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2025, 07:40
Official
Good day Neil,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management