I got the massage on the 7th of July this year about my cash back, but i didn't get the money till to day

I got the massage on the 7th of July this year about my cash back, but i didn't get the money till to day. Then yesterday i wrote to old mutual via massanger they helped me and promised me that the money will be processed within 48 hours I'm very happy with thier service ketp up the good work😊