I feel ****** by old mutual

I took funeral policy with old mutual years backs, I think its more than 5 years since I had this policy. My aunt passed away on the 24.03.2018 and I forwarded the claim to them on the 28.03.2018 and I was promised that they would pay me within 48 hours and till today the claim is not processed instead they sent me back and forth requesting unreasonable documents...

What is frastrating is that you call and request to speak to manager in their claims call centre and he refuses to speak to you, what he does is to inform or tell call centre agents what to say to you in response... today alone, I called 3 times, was on the line for more than 20'min and on all three occasions till this very moment I haven't received call from him or any other person who is in charge to really explain what is happening.

Their service is pathetic, un acceptable at all. I have been their loyal client, my life cover and other policies are with them but sorry my experience in this claim with them makes me think otherwise.

I am writing this review but based on my experience I am not expecting feedback from them and surely this will not end here, I am cascading this with ombudsmen. They have ****** me of my premuims i paid to them for past years.