BM
Betty M
1 reviews | Active since Feb 2023
01 May 2025, 09:54
I erroneously paid my Assupol premiums to Old Mutual on the 10 April 2025, R357,25 and R208,55 respectively
I erroneously paid my Assupol premiums to Old Mutual on the 10 April 2025, R357,25 and R208,55 respectively. I visited their offices in Benoni to report the matter. They ask me to provide them with proof and I did. I printed out my bank statement and the notice of payment. They told me that Old Mutual will contact me and up to date there is no communication from them.
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Old Mutual's replyOfficial
01 May 2025, 10:38Good day Betty,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 May 2025, 10:38
Official
Good day Betty,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management