I entered a competition a few weeks ago and won a backpack but I never got it

Hi there,

Thank you for reaching out to us, and we’re really sorry to hear that you haven’t received your backpack yet. Your experience is important to us, and we understand how disappointing this must be.

We’ll do our best to resolve this for you as quickly as possible.
Thank you for your patience, and we hope to make this right.

Regards
Old Mutual Complaints Management