MP
Madeleine P
1 reviews | Active since Apr 2023
24 Jan 2024, 12:31
I do really like old mutual
I do really like old mutual. They are just quite slow on responses. They tend to jump from 1 financial adviser to the next if you don't get hold of your adviser on the system, creating a bit of chaos... but other than that, I have not had other issues. Still love the online portal and self help services. Very handy
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Replies (1)
Old Mutual's replyOfficial
24 Jan 2024, 12:34Dear Madeleine,
We appreciate your Hellopeter review.
We apologize for the inconvenience you experienced with our response time and the transition between financial advisers. We appreciate your feedback and are constantly working to improve our service delivery. We understand that Shannon Wentzel was able to assist you on Facebook to resolve the matter. Your satisfaction is important to us and we are committed to providing a seamless experience for our customers. We value your loyalty and are pleased to hear that you find our online portal and self-help services beneficial.
Thank you for your continued support and for choosing Old Mutual. If you have any further concerns or require assistance, please do not hesitate to contact us.
We appreciate your Hellopeter review.
We apologize for the inconvenience you experienced with our response time and the transition between financial advisers. We appreciate your feedback and are constantly working to improve our service delivery. We understand that Shannon Wentzel was able to assist you on Facebook to resolve the matter. Your satisfaction is important to us and we are committed to providing a seamless experience for our customers. We value your loyalty and are pleased to hear that you find our online portal and self-help services beneficial.
Thank you for your continued support and for choosing Old Mutual. If you have any further concerns or require assistance, please do not hesitate to contact us.
Best regards,
Old Mutual's reply24 Jan 2024, 12:34
Official
Dear Madeleine,
We appreciate your Hellopeter review.
We apologize for the inconvenience you experienced with our response time and the transition between financial advisers. We appreciate your feedback and are constantly working to improve our service delivery. We understand that Shannon Wentzel was able to assist you on Facebook to resolve the matter. Your satisfaction is important to us and we are committed to providing a seamless experience for our customers. We value your loyalty and are pleased to hear that you find our online portal and self-help services beneficial.
Thank you for your continued support and for choosing Old Mutual. If you have any further concerns or require assistance, please do not hesitate to contact us.
We appreciate your Hellopeter review.
We apologize for the inconvenience you experienced with our response time and the transition between financial advisers. We appreciate your feedback and are constantly working to improve our service delivery. We understand that Shannon Wentzel was able to assist you on Facebook to resolve the matter. Your satisfaction is important to us and we are committed to providing a seamless experience for our customers. We value your loyalty and are pleased to hear that you find our online portal and self-help services beneficial.
Thank you for your continued support and for choosing Old Mutual. If you have any further concerns or require assistance, please do not hesitate to contact us.
Best regards,