Nn
Nandipha nandy.mpendu
1 reviews | Active since Dec 2024
30 Dec 2024, 08:36
I did have a policy ...
I did have a policy with them and my father passed away so I went to claim they told me my policy lapsed
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Replies (1)
Old Mutual's replyOfficial
30 Dec 2024, 08:48Hello Nandipha, we are sorry to hear about your father's passing. We understand how difficult this time is for you, and we appreciate your feedback. It’s our priority to support our clients through the claims process, and we are truly sorry to hear that you encountered issues with your policy.
One of our complaint assessors will be reaching out to you to discuss your complaint.
Regards
Old Mutual Complaints Management
One of our complaint assessors will be reaching out to you to discuss your complaint.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Dec 2024, 08:48
Official
Hello Nandipha, we are sorry to hear about your father's passing. We understand how difficult this time is for you, and we appreciate your feedback. It’s our priority to support our clients through the claims process, and we are truly sorry to hear that you encountered issues with your policy.
One of our complaint assessors will be reaching out to you to discuss your complaint.
Regards
Old Mutual Complaints Management
One of our complaint assessors will be reaching out to you to discuss your complaint.
Regards
Old Mutual Complaints Management