RG
REUBEN G
1 reviews | Active since Oct 2017
20 Nov 2024, 04:54
I contacted old mutual and requested a copy of recent beneficiary updates
I contacted old mutual and requested a copy of recent beneficiary updates. The lady promised to email it within 10 minutes. Sadly days have passed by and no response.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
20 Nov 2024, 08:47Hello, thank you for reaching out and sharing your experience with us. We sincerely apologise for the delay in receiving your beneficiary updates. We understand that timely communication is important, and we regret any inconvenience this has caused you.Our team has received your request and will contact you within 3 business days, possibly via email, to provide the information you need.
Old Mutual's reply20 Nov 2024, 08:47
Official
Hello, thank you for reaching out and sharing your experience with us. We sincerely apologise for the delay in receiving your beneficiary updates. We understand that timely communication is important, and we regret any inconvenience this has caused you.Our team has received your request and will contact you within 3 business days, possibly via email, to provide the information you need.
Old Mutual's replyOfficial
25 Nov 2024, 12:58Hi Reuben G, we have e-mailed you, called you twice, and left messages.
We reached out to you with no success and if you still require assistance, you may respond to the email. Furthermore, we understand that life can get busy, and we want to ensure you receive the support you need.
Please take a moment to check your inbox and messages at your convenience.
We reached out to you with no success and if you still require assistance, you may respond to the email. Furthermore, we understand that life can get busy, and we want to ensure you receive the support you need.
Please take a moment to check your inbox and messages at your convenience.
Old Mutual's reply25 Nov 2024, 12:58
Official
Hi Reuben G, we have e-mailed you, called you twice, and left messages.
We reached out to you with no success and if you still require assistance, you may respond to the email. Furthermore, we understand that life can get busy, and we want to ensure you receive the support you need.
Please take a moment to check your inbox and messages at your convenience.
We reached out to you with no success and if you still require assistance, you may respond to the email. Furthermore, we understand that life can get busy, and we want to ensure you receive the support you need.
Please take a moment to check your inbox and messages at your convenience.