RN
Represent N
1 reviews | Active since Dec 2024
28 Jan 2025, 09:13
I cancelled policy and they confirmed it's cancelled yet they didn't so I want my money back
Am having a very serious issue with old mutual I cancelled a policy on the 9th December and to my suprise it deducted and worse there is another one that is done i dont even know it i have not done it i only see it on my salary advice when I inquire only for them to say it was not cancelled worse they sent an sms to confirm that and even gave me the refund forms to fill.its very ******* I want My money back.i have all the evidence this it's a huge inconvenience for me
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
28 Jan 2025, 09:32Good day Represent N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply28 Jan 2025, 09:32
Official
Good day Represent N,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
29 Jan 2025, 20:24Good day Represent,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2025, 20:24
Official
Good day Represent,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
RN
Represent N's updateReviewer Update
31 Jan 2025, 08:18I want to know when will I get my money back since you have deducted on cancelled policy.i have submitted everything you wanted
RN
Represent N's update31 Jan 2025, 08:18
Reviewer Update
I want to know when will I get my money back since you have deducted on cancelled policy.i have submitted everything you wanted
Old Mutual's replyOfficial
31 Jan 2025, 08:39Hi Represent, thank you for contacting us. We sincerely apologise for the inconvenience this has caused you. Our team has been made aware of your request, and you will be contacted within 3 business days, this could be in the form of an email as well.
Old Mutual's reply31 Jan 2025, 08:39
Official
Hi Represent, thank you for contacting us. We sincerely apologise for the inconvenience this has caused you. Our team has been made aware of your request, and you will be contacted within 3 business days, this could be in the form of an email as well.