LM
Lindokuhle M

1 reviews | Active since Oct 2024

28 Mar 2025, 12:23

I canceled a policy on old mutual in February before the schedule debit order and they still debited i understood and went for refund

I canceled a policy on old mutual in February before the schedule debit order and they still debited i understood and went for refund. Got my refund back and I was told the policy is now cancelled. March again they debit my money after they told me policy is cancelled. Iam not happy as a customer. I regret doing business with them. Because I went back and they said they will call me till today no calls.

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Replies (1)
Old Mutual
Old Mutual's reply28 Mar 2025, 13:33
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management