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1 reviews | Active since Jun 2016

10 Jun 2016, 07:41

I app**** for with drawal

<p>At the branch i got excellent service how every the consultant did not scan in all my documents which i understood when i got the sms and then i email and fax it to old mutual i followed up 2 days in a row and the consultant could not assist me as they did not receive my documents this is know a delay in the process and it is not my problem as i had all the documents when i app**** i refuse to wait another week and want this resolve asap.</p>

0
Replies (5)
Old Mutual
Old Mutual's reply10 Jun 2016, 08:10
Official

Hi Colette ,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards

Brent Sellidon

Complaints Management

's update13 Jun 2016, 04:56
Reviewer Update

Brent i do thank you for phoning me however it did not solve my PROBLEM. I dont need apologies i need this resolved so dont phone me if it is not resolve Thanks

's update13 Jun 2016, 09:41
Reviewer Update

I called ********** 000 spoke to Abigail to follow up if my details was received and wow how shocking it was only received on Sa****ay which means I have to wait longer so no one is informing me on this why am i bring this to your attention for no USE. This is the Badest service i ever Got from anyone .

's update14 Jun 2016, 07:15
Reviewer Update

Hi Brent

Do they have 5 days to go you feedback or 10 days. I looks like nobody give a **** about the service Level.

Old Mutual
Old Mutual's reply14 Jun 2016, 09:55
Official

Good day Colette

The surrender has now been authorised. The money has left our bank account but will take up to 48 hours to clear into your account. Proof of payment has also been sent to you.

Sorry for the delay in paying the funds to you.

Kind regards

Brent Sellidon

Complaints Assessor