i app**** for a personal

On 2015-03-19 i app**** for a personal loan via the call centre number:***, i spoke mphumzi sahluko who requested some documents from me and i send it to him that same day. After i send it to him i called to confirm if he received it and he said yes. On 2015-04-10 i phoned the call centre again to check the status of my application and the lady said its being processed. On 2015-05-15 i phoned again to check the status of my application and a lady said i should talk to mphumzi. Mphumzi then told me to send him a bankstatement of april month then i asked him so my application was never submitted? After two months no response and only too find out that my application was never submitted. UNACCEPTABLE!!!!!