MM
Musa M
1 reviews | Active since Nov 2024
23 Nov 2024, 00:45
I app**** to withdraw for the 2 pots system since 18 October and till date when trying to check on whatsapp channel still says transactions in progress its been more than 30 days
I app**** to withdraw for the 2 pots system since 18 October and till date when trying to check on whatsapp channel still says transactions in progress its been more than 30 days. Tried calling but get sent pillar to post.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
23 Nov 2024, 11:58Hi, thank you for reaching out. We want to assure you that your concerns have been taken seriously and have been escalated to the appropriate team. Furthermore, we’re committed to addressing the issue promptly and will keep you updated on our progress.
Old Mutual's reply23 Nov 2024, 11:58
Official
Hi, thank you for reaching out. We want to assure you that your concerns have been taken seriously and have been escalated to the appropriate team. Furthermore, we’re committed to addressing the issue promptly and will keep you updated on our progress.
MM
Musa M's updateReviewer Update
24 Nov 2024, 22:44When can I expect feedback from old mutual ??
MM
Musa M's update24 Nov 2024, 22:44
Reviewer Update
When can I expect feedback from old mutual ??
Old Mutual's replyOfficial
25 Nov 2024, 07:50Our team has been made aware of your request and you will be contacted within 3 business days, this could be in the form of an email as well.
Old Mutual's reply25 Nov 2024, 07:50
Official
Our team has been made aware of your request and you will be contacted within 3 business days, this could be in the form of an email as well.
Old Mutual's replyOfficial
27 Nov 2024, 11:06Dear Musa
We note your comments and apologise for the lack of feedback. Please be advised that this matter has been attended to, and we've reached out to the relevant department for feedback. An update will be provided via email or call.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
We note your comments and apologise for the lack of feedback. Please be advised that this matter has been attended to, and we've reached out to the relevant department for feedback. An update will be provided via email or call.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Nov 2024, 11:06
Official
Dear Musa
We note your comments and apologise for the lack of feedback. Please be advised that this matter has been attended to, and we've reached out to the relevant department for feedback. An update will be provided via email or call.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
We note your comments and apologise for the lack of feedback. Please be advised that this matter has been attended to, and we've reached out to the relevant department for feedback. An update will be provided via email or call.
Thank you for your patience and understanding.
Regards
Old Mutual Complaints Management
MM
Musa M's updateReviewer Update
27 Nov 2024, 12:25Please advise ? I am still waiting for feedback/communication from your team.
MM
Musa M's update27 Nov 2024, 12:25
Reviewer Update
Please advise ? I am still waiting for feedback/communication from your team.
MM
Musa M's updateReviewer Update
28 Nov 2024, 08:53I have yet to receive any resolution or feedback regarding the status of this transaction.
Your latest correspondence on 27 November indicated that the matter had been escalated to the relevant department and that I would be contacted. However, as of today, I have not received any communication. It has been over 30 days since my initial request, and this delay is causing considerable inconvenience.
I kindly request that you provide me with an urgent update regarding my withdrawal.
MM
Musa M's update28 Nov 2024, 08:53
Reviewer Update
I have yet to receive any resolution or feedback regarding the status of this transaction.
Your latest correspondence on 27 November indicated that the matter had been escalated to the relevant department and that I would be contacted. However, as of today, I have not received any communication. It has been over 30 days since my initial request, and this delay is causing considerable inconvenience.
I kindly request that you provide me with an urgent update regarding my withdrawal.
Old Mutual's replyOfficial
28 Nov 2024, 09:24Dear Musa
We understand the delay is frustrating and the lack of communication is not helpful. We ensure this is not the level of service we envision for our clients and will work to rectify this.
We have reached out to the relevant department regarding your matter and you can expect feedback before the end of the day.
Regards
Old Mutual Complaints Management
We understand the delay is frustrating and the lack of communication is not helpful. We ensure this is not the level of service we envision for our clients and will work to rectify this.
We have reached out to the relevant department regarding your matter and you can expect feedback before the end of the day.
Regards
Old Mutual Complaints Management
Old Mutual's reply28 Nov 2024, 09:24
Official
Dear Musa
We understand the delay is frustrating and the lack of communication is not helpful. We ensure this is not the level of service we envision for our clients and will work to rectify this.
We have reached out to the relevant department regarding your matter and you can expect feedback before the end of the day.
Regards
Old Mutual Complaints Management
We understand the delay is frustrating and the lack of communication is not helpful. We ensure this is not the level of service we envision for our clients and will work to rectify this.
We have reached out to the relevant department regarding your matter and you can expect feedback before the end of the day.
Regards
Old Mutual Complaints Management