I app**** for a loan and got declined then your your consultant said I will get a call frm a representative who will advice me on how to build and improve my credit score

I app**** for a loan and got declined then your your consultant said I will get a call frm a representative who will advice me on how to build and improve my credit score.I did get a call and was happy but now I'm surprised there's Octogen on my credit report as a hard enquiry and I didn't enquire anything from them, They were sent by you