I am writing to express extreme disappointment and frustration regarding the recent cancellation of my Funeral and Disability Policies

I am writing to express extreme disappointment and frustration regarding the recent cancellation of my Funeral and Disability Policies. I find it alarming that my life cover policy remains active, indicating a gross inconsistency in your processes. Despite being given a grace period to submit required documents, which I duly comp**** with by submitting them in-branch, my policies were still cancelled. Furthermore, attempts to seek assistance from your help desk were met with silence, and your WhatsApp support system proved to be ineffective. As a loyal customer of 15 years, I expect a higher level of service from Old Mutual. I demand an immediate explanation for this debacle and request a full refund of all contributions made towards these policies over the years. I await your prompt response.