NC
Ntsako C
1 reviews | Active since Apr 2020
05 Apr 2026, 17:57
I am writing to escalate my complaint regarding a funeral policy that was opened under my name without my knowledge or consent. I initially reported this matter at your Protea Glen Mall branch approximately five months ago. To date, I have not received a
old mutual opened a *****ulent policy without my consent and the refusing refund my money
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Replies (4)
Old Mutual's replyOfficial
05 Apr 2026, 19:27Good day Ntsako C,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Apr 2026, 19:27
Official
Good day Ntsako C,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
NC
Ntsako C's updateReviewer Update
11 Jun 2026, 11:25Reference: [OLCMAN***6] (--OCM***7)
Dear old mutual,
It has now been six months since I first raised this matter, and unfortunately it remains unresolved.
Throughout this process, I have experienced poor service and a lack of communication from Old Mutual. In particular, I have dealt with repeated unfulfilled commitments from Mrs Aanhuizen, the Client Relationship Manager, who has made promises that were never followed through on and has subsequently ignored my emails.
The continued delays, lack of responsiveness, and failure to resolve this issue have completely eroded my trust and confidence in Old Mutual. As a result, I no longer wish to maintain any relationship with your company.
I therefore formally request the immediate cancellation of all my policies and that any funds due to me be refunded without further delay.
I would appreciate written confirmation of the cancellation process and the expected timeline for the refund.
I trust that this matter will now be treated with the urgency it deserves
NC
Ntsako C's update11 Jun 2026, 11:25
Reviewer Update
Reference: [OLCMAN***6] (--OCM***7)
Dear old mutual,
It has now been six months since I first raised this matter, and unfortunately it remains unresolved.
Throughout this process, I have experienced poor service and a lack of communication from Old Mutual. In particular, I have dealt with repeated unfulfilled commitments from Mrs Aanhuizen, the Client Relationship Manager, who has made promises that were never followed through on and has subsequently ignored my emails.
The continued delays, lack of responsiveness, and failure to resolve this issue have completely eroded my trust and confidence in Old Mutual. As a result, I no longer wish to maintain any relationship with your company.
I therefore formally request the immediate cancellation of all my policies and that any funds due to me be refunded without further delay.
I would appreciate written confirmation of the cancellation process and the expected timeline for the refund.
I trust that this matter will now be treated with the urgency it deserves
Old Mutual's replyOfficial
11 Jun 2026, 12:25Good Day Ntsako, we note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Jun 2026, 12:25
Official
Good Day Ntsako, we note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
26 Jun 2026, 17:10Good day Ntsako C,
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply26 Jun 2026, 17:10
Official
Good day Ntsako C,
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
Kind regards,
Old Mutual Complaints Management