TN
Thembela N

1 reviews | Active since Jan 2025

12 Jan 2025, 17:11

I am very disappointed with Old Mutual, as I have re**** on them for my financial solutions

I am very disappointed with Old Mutual, as I have re**** on them for my financial solutions. I am currently experiencing significant financial strain and assumed they would assist me with my money locked up with them. Instead, I received excuses about government regulations, suggesting that their rules override these when policies lapse. If you cannot release my funds, I would appreciate a consolidation loan to help manage my debts effectively. However, I was given numerous reasons why I cannot obtain one. I’m in a tough situation and wouldn’t be asking for help if things were going well. I trusted Old Mutual to support me in my time of need, and now I feel let down. I will no longer use their services or recommend them to anyone. I will focus on improving my situation without their assistance

0
Replies (1)
Old Mutual
Old Mutual's reply12 Jan 2025, 17:15
Official
Good day Thembela

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required. 

Regards 
Old Mutual Complaints Management