GG
Gift G

1 reviews | Active since Jan 2024

16 Jan 2024, 17:34

I am very disappointed at your service I will also let everyone I know about this, My wife transferred R8000 from her Capitec account to Old Mutual bank account where she saves our money every month, The transaction was made on 19th December, to date the

I am very disappointed at your service I will also let everyone I know about this, My wife transferred R8000 from her Capitec account to Old Mutual bank account where she saves our money every month, The transaction was made on 19th December, to date the money does not appear on Old Mutual account, Capitec has done its part and it has discovered that the money is stuck in a STD bank account. The transaction was was made on the application which has multiple transactions. At KwaDukuza Mall Old mutual branch, we were given a number to call for feedback however when we call the number is not working at all. This has coursed a lot of inconvenience to us as a family. We have also referred this matter to our lawyers.

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Replies (3)
GG
Gift G's update16 Jan 2024, 18:44
Reviewer Update
I would greatly appreciate it,
GG
Gift G's update16 Jan 2024, 19:00
Reviewer Update
Case number:
MASC: ***
*** is the number they gave us at kwaDukuza Mall Old Mutual branch and the number is not going through.
GG
Gift G's update17 Jan 2024, 19:11
Reviewer Update
Thank you, this matter has been resolved to my satisfaction, we are now happy my wife and I.