SM
Siziphiwe M
1 reviews | Active since Apr 2023
19 Jun 2025, 11:39
I am unhappy with old mutual services
I am not happy with how my complaint is draggging,i launched an complaint with the policy i am unaware of,that is still deducting on my persal an amount of R462 and for me that is huge……..i went to the branches numerous times and even tried calling old mutual they keep me on hold and mind you i am using my money with all that.I am really unhappy
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
19 Jun 2025, 12:07Good day Siziphiwe M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 Jun 2025, 12:07
Official
Good day Siziphiwe M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
SM
Siziphiwe M's updateReviewer Update
22 Jun 2025, 06:53I am not sure you were responding just to get me off sight or what because up until now i havent received any response from Old mutual or ndithini ndiniphe lemali yam because ekugqibeleni yeyam??
SM
Siziphiwe M's update22 Jun 2025, 06:53
Reviewer Update
I am not sure you were responding just to get me off sight or what because up until now i havent received any response from Old mutual or ndithini ndiniphe lemali yam because ekugqibeleni yeyam??
Old Mutual's replyOfficial
22 Jun 2025, 12:03Hello, we can assure you that our complaints team is looking into your complaint, and will help you resolve it.
Old Mutual's reply22 Jun 2025, 12:03
Official
Hello, we can assure you that our complaints team is looking into your complaint, and will help you resolve it.