I am ****med by OLD MUTUAL.

I have a problem with OLD MUTUAL, I had a policy with them for almost 10 years only now they telling me that i missed a premium in 2017, 18 and 2020 and they tellimg me that my policy was never cancelled nor anything it was still active and i ask myself how did they even go as far as paying out my fathers claim if my premiums were no up to date, so and how come one miss premium but the policy is active it does not make sense you guys are robbing people day light i am not quote sure if you now wanna recover the payouts you made to other people claims from other people, So the agent told me that I now owe money close to R2000 to OLD MUTUAL, please do not debit my profile I demand you get back to me or damn cancel whatever policy i have with you guys, So this morning I phoned spoke to the agent by the name of Monique/Monic she is working from home and she is busy chatting to someone busy putting me on hold for nothing than dropped the call afterwards I believe if it was a mistake she was going to call me back as I have provided her with my ID NUMBER to access my profile, your guys service is horrible and pathetic, I am so extremely annoyed and an unhappy client, this is the list of the service we need during these trying times honestly and your guys just do not care at all.