I am not placing any of my money with Old Mutual ever again.

I am not placing any of my money with Old Mutual ever again. in Old Mutual again. I have been trying to get Take My Retirement Funds and Stop Paying Premiums (RA Disinvestment) from Old Mutual (Brooklyn, Pretoria). Three times in the last 3 weeks, I have been given different reasons why money has not yet been in my account. The first time I was told it would take 5-7 days, after a week, a second time I was told it would take a further 5-7 days, and after another week I was told a different reason for the money being stuck at SARS. At each time I have been told a different reason, my daughter is starving, and I am not able to pay her medical bills because I am currently not working. I have to follow up with Old Mutual each time. Can someone please assist? Reference number for this Old Mutual query: CEB***