I am not impressed

Ages ago a document of mine was 'lost' by an employee. After my last complaint there was a flurry of phone calls and I cannot believe that OM with all their resources cannot trace of copy of a usufruct. I have given them all that they asked of me. Surely tracing a document registered in SA cannot be beyond the vast resources available to OM. Why have you not bothered to keep me informed? Shame on you OLD MUTUAL for this gross dereliction of your promises. Is your latest letter some sort of joke played on a defenceless elderly widow?