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stacey M
1 reviews | Active since Apr 2026
01 Sept 2026, 10:15
I am not happy with old mutual
Old mutual why? They have this thing where you answer questions and they give you points so those points can be cash but you'll need to spend it on vouchers only... I have been trying to redeem is twice and they reply by telling me its rejected I don't know why coz I submitted all relevant documents or is it a trick for them to play with us.. Or should we sign up on their services for us to access R200 voucher imagine
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Replies (2)
Old Mutual's replyOfficial
01 Sept 2026, 11:50Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Sept 2026, 11:50
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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stacey M's updateReviewer Update
05 Sept 2026, 22:05The problem I had was not resolved I was hoping for a different service.. Why are you doing this to people.. You are not appreciating
sM
stacey M's update05 Sept 2026, 22:05
Reviewer Update
The problem I had was not resolved I was hoping for a different service.. Why are you doing this to people.. You are not appreciating