I am INCORPORABLY DISAPPOINTED with my experience with Old Mutual

I am INCORPORABLY DISAPPOINTED with my experience with Old Mutual. What unfolded was a debacle of incompetence. They sent me encrypted documents explicitly stating encryption was via my DOB, yet their OWN administrators had NO IDEA what the encryption method was - asking ME to decrypt something THEY encrypted?! Unbelievable. To add insult to injury, they bungled basic details like referring to a dependent as Bonolo when the name is Bonang, and had the AUDACITY to ask for signatures from UNDERAGE dependents, only backing off AFTER I called them out. This gross mishandling of critical processes shakes the foundations of trust. Old Mutual needs a SERIOUS overhaul in operational competence and client respect if they expect to retain customers like me. Frankly, I'm shocked such lack of professionalism persists in a company dealing with people’s hard-earned finances and security.