I am happy with Old Mutual

I have 2 insurance polices with old mutual 1 of the funeral policy debit orders are taken at the agreed date however the other funeral policy they debit when ever they see fit sometimes not debit at all. The funeral policy is now in arrears because of their incompetance. I have enquired about this and I was advised that arrears collection would be arranged and that the money will be debited this Friday the 10th however later this evening I get a call only to be told that the arrears collection will not be feasible and I was sent banking details via sms to make a payment. I am now trying to make a payment however it is not allowing me to. Old Mutuals incompetance is on another level this not how you should treat your clients there is a reason why we create debit orders with you to avoid such frustrations I am not pleased with the service at all I was assisted by a Lady named Shafaa😡😡