I am extremely disappointed with Old Mutual

I am extremely disappointed with Old Mutual. My grandmother passed away in January, and more than 8 months later, her life cover claim is still unpaid. We were initially told it would take a maximum of 6 months. After that, we kept hearing that the claim was "in process" and under investigation. We were then told her *** document was missing, even though it had been submitted. A man claiming to be an Old Mutual detective visited my father and allegedly used two different names for identification. We were also told that the person who completed the application had answered "No" to all the medical questions, including diabetes, and that he no longer works for Old Mutual and is now a lawyer. Meanwhile, Old Mutual continues deducting money for the policy. Our family deserves answers and a resolution, not endless delays and excuses. This treatment is unacceptable.