I am extremely disappointed and frustrated with my experience with Old Mutual

I am extremely disappointed and frustrated with my experience with Old Mutual. Yesterday, I discovered that Old Mutual had deducted money from my account without my authorisation. Despite my efforts to contact their customer service team, I was met with unhelpful and dismissive responses. It's unacceptable that a financial institution like Old Mutual can take money from a client's account without their consent. The lack of transparency and accountability is alarming, and I urge others to be cautious when dealing with Old Mutual. I demand a full refund and expect a higher level of service from a reputable company like Old Mutual. I hope that HelloPeter can assist me in resolving this matter and holding Old Mutual accountable for their actions