MM
Maleho M

1 reviews | Active since Oct 2014

05 Aug 2015, 16:42

I AM DISGUSTED BY SERVICE DELIVERY

I app**** for loan from OldMutual friday...Irene wrote my name wrong i had to come back Saturday to sign again and she said she will only send the documents Monday and i have been waiting till now for the money...i called Irene yesterday she said the money should be in yesterday before the end of the day because Monday they had system problem....<br> <br> 10:01am<br> Today i called OldMutual spoke to Bianca she said they are too busy but she will get someone to call me back<br> <br> 12:10pm<br> called them spoke to Bianca again i asked to speak to someone else...spoke to Nick who promised to get back to me<br> <br> 13:40pm<br> called spoke to Nick who said Irene is not at work but he is waiting for the office people to get back to him but he will call me back at 16:00pm as he is sorting the problem out for me because the money should have been in long time ago<br> <br> the time now is 16:36pm i am still waiting for a call

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Replies (1)
Old Mutual
Old Mutual's reply05 Aug 2015, 17:26
Official
Hello RreMaleho,

I am sorry about the service you have experienced. We will contact you directly to resolve.

Kind regards
Belinda Hunt
Complaints Management