I am disappointed and frustrated

I have Greenlight funeral cover.my father passed away last month 22 July 2020 and I claimed on the 23 July 2020.i received an email on the 29 july that they want my father's medical history.i sent the medical history on the 4th of August and I received an email which said it was approved,but to my surprise I ddnt receive any payment.on the 18th August I went to old mutual standerton for feedback and I was told they used the wrong policy number when sending the documents.i sent the documents with medical history and death claim forms again and there was no respond.i went back to old mutual on Friday the 21st and they sent an email requesting the same documents and I sent them again,and today 25th I went to old mutual again and they still requesting the same documents.

I am not sure if they are attending my claim or not and now I am very disappointed and frustrated

Its been over a month now and I am not sure if it is approved or not.