I am being taken from pillar to post

Old Mutual South Africa I am very much disappointed with the service I have received so far. I Lodged a funeral claim on th 1st of July today its the 15th. After the 1st, I approached an office in Bloemfontein Charlotte Maxeke on the 8th same office I lodged my claim; mind you we have already buried the deceased and I had to borrow money to help with funeral arrangements, yet I have a policy with old mutual the purpose of which was to prevent such borrowing which comes with extra costs(interests); only then to be told its a green light final expenses claim and it takes between 5 to 7 days. I was told the matter was escalated and I will be contacted today is the 15th I have not received any correspondence. I am today again at the same office and I am told a manager dealing with such is giving training. I am handed the cell number of the branch manager for me to call and hear what is happening with the matter. What nonsense is this!!!? I am not leaving this office until that money reflects in my account.....@old mutual South Africa we bring you business because we trust in your services as praised by our grand parents and parents. And yet you treat me this way? I am truly disappointed!!!