I am at all not happy with my retirement annuity fund claim

I am at all not happy with my retirement annuity fund claim. Policy no: ***. Ever since I e-mailed the form with all required documents requested on 17 Sept and again om 25 Oct with a new refno: CCCPE***0, nobody can give a satisfied answer what is really going on. Everytime they tell me a different story. No responce further on my email and nobody phone as I have asked.