sT
steven T
1 reviews | Active since Mar 2021
24 Dec 2024, 11:06
i am a advisor and i...
i am a advisor and it look like if you go the root ore the normal escalation prosses it kan take up to 3 months i started in October 2024 to invest the client penttion and supperfund is not assisting my self ore the prosses every day i phone in there is a new problem or ecscuse to delai to prosses client recived there cash on the 13 December 2024 and it is the 24 December NO proof of payment was provide to the client or to my self so if there is no proof of payment i can not investe the client pention for a monthly income it is taking 3 months the client is without a income for 3 Months this is agenst the ACT
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
24 Dec 2024, 11:41Good day steven T,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2024, 11:41
Official
Good day steven T,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management