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Bhekstar B
1 reviews | Active since Oct 2015
11 Jun 2018, 14:58
I A
Its good to see that i am not the only one who thinks OLD MUTUAL is providing the most PATHETIC!! service in SA. its only convinient for them to sign you up for new policy without any paper work but when you have to get your money back you need to waste your time and your petrol to get documents signed before they can refund you... Well i sent you guys my ID copy and bank statement and proof of res,,, IF YOU GUYS DONT REFUND ME I WILL I MAKE IT A POINT THAT I SHARE BY BAD EXPIRIENCE WITH OLD MUTUAL ON ALL SOCIAL NETWORKS ON A DAILY BASIS UNTILL YOU REFUND ME!!! I am always on facebook and tweeter i will just do a copy and paste everyday until i get my money back or until this gets to your CEO well thats if he cares about the service that you guys are providing of which i doubt!!!
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Jun 2018, 19:04Hi LUowe
Thank you for the review.
We apologise for the frustration. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 Jun 2018, 19:04
Official
Hi LUowe
Thank you for the review.
We apologise for the frustration. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
13 Jun 2018, 11:20Hi LUowe
I refer to my emails and voice mail messages. You will be informed as soon as the payment is processed.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's reply13 Jun 2018, 11:20
Official
Hi LUowe
I refer to my emails and voice mail messages. You will be informed as soon as the payment is processed.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's replyOfficial
13 Jun 2018, 15:13Hi LUowe
I refer to your conversation with my colleague and confirm that the funds will be in your bank account by tomorrow.
Regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's reply13 Jun 2018, 15:13
Official
Hi LUowe
I refer to your conversation with my colleague and confirm that the funds will be in your bank account by tomorrow.
Regards
Carol Olckers
Complaints Management
Best regards,