How Much More Complacent can you get?

I have been trying to amend my bank details for my Greenlight Policy with Old Mutual. I started the process on the 8th August 2024 - it is now the 9th September 2024 and still it has not been done.

The incompetency from their staff is just so infuriating!

I have the followed up twice a week and all I get are reference numbers to say that my query has been closed : CCCPC***6- CEA*** CCCPC***9 CCCPC***9 CET*** CET***

Due to their laziness and incompetency, Old Mutual found it fair to lapse my Policy for non-payment - which I believe is standard protocol. However, when the customer fills in the forms, emails to the correct department for change of bank details and still nothing gets done about it, then I beg the question - How complacent can you get? Do they take their jobs seriously ? How long does their Back-Office staff take to review ?

According to the staff at the call centre, My queruy has been escalated and escalations take priority - what a joke!

I also work in for an Insurer and if this had to happen here, heads with have been rolling.

J David. Currently un-insured