How long must we wait????

A request was sent to Old Mutual regarding a deceased estate, requesting a policy to be paid out. This has been going back and forth for weeks now. Each time I receive an automated reply from customer service, acknowledging receipt of my email, requesting more documents. Which I send. I receive another email requesting more documents. I have tried phoning Old Mutual to find out the progress and when I can be expected to be paid, if I am lucky enough to get my call answered I get told that they will look into it and will call me back. Guess what I never get a call back.<br> This estate is about to be finalised and Old Mutual are delaying the process.<br> I have just received a call from someone in the service centre telling me that this matter has been passed onto yet another person (Mr Timothy Pretorius) and it will take another ten working days. The person who phoned me would not give me Mr Pretorius' contact details to be able to follow up. He said to wait for a call from him. So that means just keep quiet and wait.<br> <br> <br> <br> <br>