How long does it take?

We need some info and requested it on 13 January 2024. On 16 January I clarify their request for more information On 24 January they inform us it has been escalated. Nothing happens. On 18 February we ask what is happening. On 19 February they inform us it is in "Validation" It is now 50 days later. Would you entrust our money to people like this? Hello Peter is just as bad: How do you give them an overseas number when you are allowed only 10 digits