How long can it take
<p>I have tried since the beginning of April to get my claim paid out. First it was a bank account issue then a divorce decree that did not have anything to do with the claim. Now again another story that boils down to another 10 days of waiting. Please can somebody tell me what is going on? And when I will I get my fund paid out.</p>
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Old Mutual's replyOfficial
13 May 2016, 15:01Dear Yolande
Thank you for bringing this to our attention. We will investigate the matter and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused.
Regards
Complaints Management
Old Mutual's reply13 May 2016, 15:01
Official
Dear Yolande
Thank you for bringing this to our attention. We will investigate the matter and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused.
Regards
Complaints Management
Old Mutual's replyOfficial
16 May 2016, 10:17Dear Yolande,
I refer to the email sent. As confirmed, the request has been processed and completed. Thank you for your time and allowing us to rectify matters.
Kind regards
Thabiet Mintin
Complaints Management
Old Mutual's reply16 May 2016, 10:17
Official
Dear Yolande,
I refer to the email sent. As confirmed, the request has been processed and completed. Thank you for your time and allowing us to rectify matters.
Kind regards
Thabiet Mintin
Complaints Management